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TERMS & CONDITIONS

Minimum Stay

The minimum stay requirement is determined by the apartment owner and often varies depending on the time of year, but generally a 3-night minimum requirement applies. Most apartment owners will accept shorter stays at a 20% to 30% higher price.

Pets

Unless otherwise stated in the accommodation listing, pets are not allowed.

Payment

You are required to pay a non-refundable deposit at the time of booking in order to confirm your reservation. This deposit varies by apartment, but it is typically 20% of the price for each night booked.

The balance is payable directly to the property owner in cash (either Euros or Kuna) upon arrival. It is not possible to pay the balance by credit card. If you do not feel comfortable traveling with a large amount of cash, it may be possible to pay the remaining balance directly to the property owner via bank transfer prior to your arrival. If you wish to avail of this option, then you must ask the property owner if he or she will accept payment via bank transfer and, if so, to provide his or her bank account information.

Cancellation

Any full or partial cancellation of the reservation prior to arrival will result in the forfeiture of the deposit paid for the canceled nights. In cases of partial cancellation, the deposit paid at the time of booking cannot be applied to the balance due for nights stayed. In some cases a property owner may authorize the refund of the deposit if a cancellation is made far enough in advance. However, any such refunds are at the sole discretion of the property owner and cannot be guaranteed.

No refunds of the balance paid will be given for full or partial cancellations made after guests arrive at the property.

Confirmation

Within minutes of completing your reservation and paying the deposit, you will receive 2 automated emails. The first will be a receipt for your payment from PayPal (our payment processor). The second will be a "CONFIRMATION OF RESERVATION" email from us containing full details of your reservation including balance due on arrival, apartment address, and apartment owner contact information. That is your official reservation confirmation. You must bring that email with you and present it to the apartment owner upon arrival.

If you do not receive that email (check all Junk and Bulk folders in addition to your Inbox), please contact us and we will re-send it to you.

Arrival Information

Once your reservation is confirmed, you must contact the owner of your accommodation to inform him or her of the details of your arrival. The owner's contact information is contained in your reservation confirmation email. The normal procedure is for you to go directly to the apartment where you will be greeted by the owner and given the keys.

Maximum Occupancy

Each listing indicates the maximum number of guests (adults and/or children) allowed in each property. The property owner is under no obligation to honor a reservation if the number of guests exceeds the stated maximum occupancy. As such, any reservations where the number of guests exceeds the maximum occupancy are subject to cancellation and the forfeiture of the deposit paid. If upon arrival there are more guests than the property allows, the property owner may choose to cancel the reservation and any deposit paid will be forfeited.

In some cases, a property owner will allow more guests than the stated maximum occupancy and will charge an extra-person supplement. Such arrangements must be agreed to in writing prior to the scheduled arrival date. Guests are obliged to pay any agreed upon extra-person surcharge either on arrival or prior to arrival (whichever the property owner requires). Failure to do so will result in the cancellation of the reservation and forfeiture of any deposit paid.

Price Adjustments

The prices listed on our website reflect the prevailing prices at a given point in time. By making a booking on our website you lock in the prevailing price. From time to time, apartment owners will offer price discounts to generate last-minute bookings or raise prices to reflect improvements to the properties. In these cases, no price adjustments will be made to bookings that were made prior to the implementation of the price change.

Apartment Availability

The availability calendars for all apartments listed on our website are based upon the information we receive from the individual apartment owners. However, it is possible that a situation may arise where an apartment reserved on our website is not available. In this case, we will offer our customers the option of a full refund or will try to find them alternate accommodation of similar quality and price. We cannot be held responsible for such an error when caused by the failure of the apartment owner to provide us with up-to-date information.

Apartment Representations

We at Dubrovnik Apartment Source have done our best to assure that the descriptions and photographs on our website are an accurate representation of the accommodations as of the time we inspected them. However, as we are working with many individual apartment owners, it is not always possible for our website to immediately reflect all changes and upgrades to the accommodations. In the event you find that the accommodation you rent is materially different than the representation made on our site, please notify us so that we may update our listing. However, Dubrovnik Coast cannot be held responsible for any such discrepancies, as we are merely a booking agent for the apartment owners.

Liability Disclaimer

THE CARRIERS, ACCOMMODATION OWNERS, AND OTHER SUPPLIERS PROVIDING TRAVEL OR OTHER SERVICES ON THIS WEBSITE ARE INDEPENDENT CONTRACTORS AND NOT AGENTS OR EMPLOYEES OF DUBROVNIK COAST. DUBROVNIK COAST IS NOT LIABLE FOR THE ACTS, ERRORS, OMISSIONS, REPRESENTATIONS, WARRANTIES, BREACHES OR NEGLIGENCE OF ANY SUCH SUPPLIERS OR FOR ANY PERSONAL INJURIES, DEATH, PROPERTY DAMAGE, OR OTHER DAMAGES OR EXPENSES RESULTING THEREFROM. DUBROVNIK COAST HAS NO LIABILITY AND WILL MAKE NO REFUND IN THE EVENT OF ANY DELAY, CANCELLATION, OVERBOOKING, STRIKE, FORCE MAJEURE OR OTHER CAUSES BEYOND THEIR DIRECT CONTROL, AND THEY HAVE NO RESPONSIBILITY FOR ANY ADDITIONAL EXPENSE, OMISSIONS, DELAYS, RE-ROUTING OR ACTS OF ANY GOVERNMENT OR AUTHORITY.

IN NO EVENT SHALL DUBROVNIK COAST, AND/OR THEIR RESPECTIVE SUPPLIERS BE LIABLE FOR ANY DIRECT, INDIRECT, PUNITIVE, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES ARISING OUT OF, OR IN ANY WAY CONNECTED WITH, YOUR ACCESS TO, DISPLAY OF OR USE OF THIS WEBSITE OR WITH THE DELAY OR INABILITY TO ACCESS, DISPLAY OR USE THIS WEBSITE (INCLUDING, BUT NOT LIMITED TO, YOUR RELIANCE UPON OPINIONS APPEARING ON THIS WEB SITE; ANY COMPUTER VIRUSES, INFORMATION, SOFTWARE, LINKED SITES, PRODUCTS, AND SERVICES OBTAINED THROUGH THIS WEBSITE; OR OTHERWISE ARISING OUT OF THE ACCESS TO, DISPLAY OF OR USE OF THIS WEBSITE) WHETHER BASED ON A THEORY OF NEGLIGENCE, CONTRACT, TORT, STRICT LIABILITY, OR OTHERWISE, AND EVEN IF DUBROVNIK APARTMENT SOURCE AND/OR THEIR RESPECTIVE SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.


If, despite the limitation above, Dubrovnik Coast or their respective suppliers are found liable for any loss or damage which arises out of or in any way connected with any of the occurrences described above, then Dubrovnik Coast or their respective suppliers liabilities will in no event exceed, in the aggregate One-Hundred Dollars (US$100.00).
The limitation of liability reflects the allocation of risk between the parties. The limitations specified in this section will survive and apply even if any limited remedy specified in these terms is found to have failed of its essential purpose. The limitations of liability provided in these terms inure to the benefit of Dubrovnik Coast and/or their respective suppliers.