TERMS & CONDITIONS
The minimum stay requirement is determined by the apartment owner and often varies
depending on the time of year, but generally a 3-night minimum requirement applies.
Most apartment owners will accept shorter stays at a 20% to 30% higher price.
Unless otherwise stated in the accommodation listing, pets are not allowed.
You are required to pay a non-refundable deposit at the time of booking in order
to confirm your reservation. This deposit varies by apartment, but it is typically
20% of the price for each night booked.
The balance is payable directly to the property owner in cash (either Euros or Kuna)
upon arrival. It is not possible to pay the balance by credit card. If you do not
feel comfortable traveling with a large amount of cash, it may be possible to pay
the remaining balance directly to the property owner via bank transfer prior to
your arrival. If you wish to avail of this option, then you must ask the property
owner if he or she will accept payment via bank transfer and, if so, to provide
his or her bank account information.
Any full or partial cancellation of the reservation prior to arrival will result
in the forfeiture of the deposit paid for the canceled nights. In cases of partial
cancellation, the deposit paid at the time of booking cannot be applied to the balance
due for nights stayed. In some cases a property owner may authorize the refund of
the deposit if a cancellation is made far enough in advance. However, any such refunds
are at the sole discretion of the property owner and cannot be guaranteed.
No refunds of the balance paid will be given for full or partial cancellations made
after guests arrive at the property.
Within minutes of completing your reservation and paying the deposit, you will receive
2 automated emails. The first will be a receipt for your payment from PayPal (our
payment processor). The second will be a "CONFIRMATION OF RESERVATION"
email from us containing full details of your reservation including balance due
on arrival, apartment address, and apartment owner contact information. That is
your official reservation confirmation. You must bring that email with you and present
it to the apartment owner upon arrival.
If you do not receive that email (check all Junk and Bulk folders in addition to
your Inbox), please contact us and we will re-send it to you.
Once your reservation is confirmed, you must contact the owner of your accommodation
to inform him or her of the details of your arrival. The owner's contact information
is contained in your reservation confirmation email. The normal procedure is for
you to go directly to the apartment where you will be greeted by the owner and given
Each listing indicates the maximum number of guests (adults and/or children) allowed
in each property. The property owner is under no obligation to honor a reservation
if the number of guests exceeds the stated maximum occupancy. As such, any reservations
where the number of guests exceeds the maximum occupancy are subject to cancellation
and the forfeiture of the deposit paid. If upon arrival there are more guests than
the property allows, the property owner may choose to cancel the reservation and
any deposit paid will be forfeited.
In some cases, a property owner will allow more guests than the stated maximum occupancy
and will charge an extra-person supplement. Such arrangements must be agreed to
in writing prior to the scheduled arrival date. Guests are obliged to pay any agreed
upon extra-person surcharge either on arrival or prior to arrival (whichever the
property owner requires). Failure to do so will result in the cancellation of the
reservation and forfeiture of any deposit paid.
The prices listed on our website reflect the prevailing prices at a given point
in time. By making a booking on our website you lock in the prevailing price. From
time to time, apartment owners will offer price discounts to generate last-minute
bookings or raise prices to reflect improvements to the properties. In these cases,
no price adjustments will be made to bookings that were made prior to the implementation
of the price change.
The availability calendars for all apartments listed on our website are based upon
the information we receive from the individual apartment owners. However, it is
possible that a situation may arise where an apartment reserved on our website is
not available. In this case, we will offer our customers the option of a full refund
or will try to find them alternate accommodation of similar quality and price. We
cannot be held responsible for such an error when caused by the failure of the apartment
owner to provide us with up-to-date information.
We at Dubrovnik Apartment Source have done our best to assure that the descriptions
and photographs on our website are an accurate representation of the accommodations
as of the time we inspected them. However, as we are working with many individual
apartment owners, it is not always possible for our website to immediately reflect
all changes and upgrades to the accommodations. In the event you find that the accommodation
you rent is materially different than the representation made on our site, please
notify us so that we may update our listing. However, Dubrovnik Coast cannot be
held responsible for any such discrepancies, as we are merely a booking agent for
the apartment owners.
THE CARRIERS, ACCOMMODATION OWNERS, AND OTHER SUPPLIERS PROVIDING TRAVEL OR OTHER
SERVICES ON THIS WEBSITE ARE INDEPENDENT CONTRACTORS AND NOT AGENTS OR EMPLOYEES
OF DUBROVNIK COAST. DUBROVNIK COAST IS NOT LIABLE FOR THE ACTS, ERRORS, OMISSIONS,
REPRESENTATIONS, WARRANTIES, BREACHES OR NEGLIGENCE OF ANY SUCH SUPPLIERS OR FOR
ANY PERSONAL INJURIES, DEATH, PROPERTY DAMAGE, OR OTHER DAMAGES OR EXPENSES RESULTING
THEREFROM. DUBROVNIK COAST HAS NO LIABILITY AND WILL MAKE NO REFUND IN THE EVENT
OF ANY DELAY, CANCELLATION, OVERBOOKING, STRIKE, FORCE MAJEURE OR OTHER CAUSES BEYOND
THEIR DIRECT CONTROL, AND THEY HAVE NO RESPONSIBILITY FOR ANY ADDITIONAL EXPENSE,
OMISSIONS, DELAYS, RE-ROUTING OR ACTS OF ANY GOVERNMENT OR AUTHORITY.
IN NO EVENT SHALL DUBROVNIK COAST, AND/OR THEIR RESPECTIVE SUPPLIERS BE LIABLE FOR
ANY DIRECT, INDIRECT, PUNITIVE, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES ARISING
OUT OF, OR IN ANY WAY CONNECTED WITH, YOUR ACCESS TO, DISPLAY OF OR USE OF THIS
WEBSITE OR WITH THE DELAY OR INABILITY TO ACCESS, DISPLAY OR USE THIS WEBSITE (INCLUDING,
BUT NOT LIMITED TO, YOUR RELIANCE UPON OPINIONS APPEARING ON THIS WEB SITE; ANY
COMPUTER VIRUSES, INFORMATION, SOFTWARE, LINKED SITES, PRODUCTS, AND SERVICES OBTAINED
THROUGH THIS WEBSITE; OR OTHERWISE ARISING OUT OF THE ACCESS TO, DISPLAY OF OR USE
OF THIS WEBSITE) WHETHER BASED ON A THEORY OF NEGLIGENCE, CONTRACT, TORT, STRICT
LIABILITY, OR OTHERWISE, AND EVEN IF DUBROVNIK APARTMENT SOURCE AND/OR THEIR RESPECTIVE
SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
If, despite the limitation above, Dubrovnik Coast or their respective suppliers
are found liable for any loss or damage which arises out of or in any way connected
with any of the occurrences described above, then Dubrovnik Coast or their respective
suppliers liabilities will in no event exceed, in the aggregate One-Hundred Dollars
The limitation of liability reflects the allocation of risk between the parties.
The limitations specified in this section will survive and apply even if any limited
remedy specified in these terms is found to have failed of its essential purpose.
The limitations of liability provided in these terms inure to the benefit of Dubrovnik
Coast and/or their respective suppliers.